Our dolls + our guarantee
1. Where are cuddle+kind dolls made?
All our dolls are handmade by over 1,000 artisans in Peru and Nepal. We chose Peru and Nepal because of their culture’s long knitting history and expertise that’s been handed down from generation to generation. We are proud that our dolls are made with skill, passion and pride, and that we are committed to providing all our knitters a sustainable, fair trade income.
2. How are the dolls made?
Every cuddle+kind doll is made entirely by hand. Every detail is hand-knit, hand-loomed, embroidered or crocheted by talented, fair trade artisans.
3. What are the dolls made of?
Every cuddle+kind doll is hand-knit with natural, premium, 100% cotton yarn that has been safety tested. They are finished with hypoallergenic felt details and stuffed to the ideal cuddle weight with hypoallergenic polyester filling.
4. Are the dolls machine washable?
cuddle+kind dolls can be machine washed in cold water on the gentle cycle, but we recommend washing your doll by hand and laying it flat to dry to help preserve its shape and details.
5. Have the dolls been safety tested?
The safety of little ones is our highest priority. Our dolls have been tested by a certified third-party facility to meet or exceed US, Canadian and European safety requirements for newborn and children’s toys. Due to the intricacy of our hand-knit mermaids, we recommend those dolls for children aged 24m+. The yarn used to hand-knit each doll has been additionally tested to be safe and non-toxic. We recommend that young children be supervised when playing with all toys, including our dolls.
6. What is the appropriate age for these dolls?
We design cuddle+kind dolls to be loved by children of all ages. Each of our dolls are safety tested, with most of the collection safe for newborns and up. Due to the intricacy of our hand-knit mermaids, we recommend those dolls for children aged 24m+. We recommend young children be supervised when playing with all toys, including our dolls.
7. Do you have a guarantee?
Yes! We stand behind our dolls 100% and have a Happiness Guarantee. If for any reason you are unhappy with your doll purchased from our website when you receive it, we will replace it or you may return it for a refund. If you ever have a quality issue with your doll, now or in the future, we'll happily replace it.
If you would like to exchange your doll for a different character, you must be a) the original purchaser with the original order number, or b) the original gift recipient of a doll purchased directly from cuddle+kind. Gift recipients may exchange their doll by providing the name of the original purchaser, whose order must be in our system.
When shopping for our dolls at a retailer, be sure to ask about their exchange and return policy before purchasing. You should contact the store you purchased your doll from to initiate an exchange or refund.
We guarantee the quality of our dolls and will replace them if quality issues arise. We extend this offer to original purchasers from both our online store and from retailers. Our Happiness Guarantee applies only to original purchasers, not dolls bought secondhand.
We’re sorry, but our Happiness Guarantee does not apply to acts outside of our control such as lost or damaged dolls. Return postage is not included when returning or exchanging a doll.
If you have any questions or would like to initiate a return, please email email@example.com.